"Outsourcing your call center can help improve performance, security, and customer satisfaction. ODN agents are committed to protecting client data and providing excellent service.
ODN is a platform for INBOUND (incoming voice traffic) and OUTBOUND (outgoing voice traffic) calling services for areas including but not limited to:
a) Customer Support Services and Retention (In Bound / Out Bound)
b) Tele-Marketing / Tele-Sales (Out Bound)
c) Management Information / Customer Feedback (In Bound)
d) Surveys (Out Bound)
Visit WEbsite for more info https://octopusdigitalnetwork.com/call-center-outsource/
Here is the outsourcing methodology of ODN:
* Trained agents with attractive voice and speaking skills
* Live share calls and agents performance reports
* Skilled IT professionals
* Latest furnished infrastructure
* Proven offshore outsourcing model
* Multi-cultural and multi-location
* Domain knowledge
* Flexible to work with the needs of the client
* Speed and agility (response time)
* Minimal turnaround time for issue resolution
* Quick turnaround time
* Satisfied clients globally
* Consistent growth and performance
* Proximity to skilled manpower source
* Establishment of work execution and delivery process
* Competitive pricing
This methodology is designed to help clients achieve their business goals by providing them with a high-quality, cost-effective, and flexible outsourcing solution.
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